Service Level Agreements (SLAs) are formal agreements between service providers and their customers that outline the level of service expected, including performance metrics, responsibilities, and service guarantees. SLAs establish clear expectations regarding service availability, response times, uptime, and quality, helping to ensure that the services provided meet the needs and requirements of the customer. Key components of SLAs include service descriptions, measurable metrics, service level objectives (SLOs), escalation procedures, and penalties for failing to meet agreed-upon targets. SLAs are common in various industries, including cloud computing, telecommunications, and managed services, where service reliability and performance are crucial. By defining clear and measurable performance standards, SLAs facilitate transparency, accountability, and mutual understanding between service providers and customers, ultimately contributing to customer satisfaction and trust.