amazon_connect
Amazon Connect
Amazon Connect was introduced in 2017. It is a cloud-based contact center service that enables businesses to provide customer support and manage communications. Connect offers features like interactive voice response (IVR) and automatic call distribution (ACD) to streamline customer interactions.
The service integrates with Amazon Lex for conversational AI and Amazon Polly for text-to-speech capabilities. Amazon Connect is widely used for call center operations, customer engagement, and real-time analytics.
amazon_connect.txt · Last modified: 2025/02/01 07:21 by 127.0.0.1
