Quality Management
Quality management in computing encompasses a set of processes, techniques, and methodologies aimed at ensuring that products and services consistently meet or exceed customer expectations and industry standards. It involves various activities, including quality planning, quality assurance, quality control, and continuous improvement, all of which are integral to delivering high-quality products and services. Quality management frameworks, such as the ISO 9000 series, provide guidelines and best practices for organizations to establish and maintain effective quality management systems. These systems typically involve defining quality objectives, implementing quality control measures, monitoring performance metrics, and responding to feedback to identify areas for improvement. By prioritizing quality management, organizations can enhance customer satisfaction, reduce costs associated with rework or defects, and foster a culture of excellence and continuous improvement.
- Snippet from Wikipedia: Quality management
Quality management ensures that an organization, product, or service consistently functions as intended. It has four main components: quality planning, quality assurance, quality control, and quality improvement. Customers recognize that quality is an important attribute when choosing and purchasing products and services. Suppliers can recognize that quality is an important differentiator between their offerings and those of competitors and endeavor to compete on the quality of their products and the service they offer: thus quality management is focused both on product and service quality and the means to achieve them both.
Quality management uses quality assurance and control of processes as well as products to achieve more consistent quality. What a customer wants and is willing to pay for it determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market.